Terms & Conditions

Heal Good Website Terms & Conditions

Effective Date: April 22, 2026

Last Updated: April 22, 2026

Please read these Terms and Conditions carefully before using the Heal Good website. By

accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not

use this website.

1. About Heal Good, LLC

Heal Good, LLC (“we,” “us,” or “our”) is a private therapy practice operated by Shenay Brown,

LICSW, licensed in the Commonwealth of Massachusetts. Our website is intended to provide general

information about our services and to facilitate appointment inquiries. These Terms and Conditions

govern your use of our website located at healgoodbos.com.

2. This Website Is Not a Clinical Service

The content on this website is for informational purposes only. Nothing on this website constitutes

therapy, counseling, medical advice, or the establishment of a therapist-client relationship. A

therapeutic relationship is only established through a formal intake process, execution of a consent to

treatment agreement, and the commencement of scheduled sessions.

If you are experiencing a mental health emergency, please call 988 (Suicide and Crisis Lifeline), call

911, or go to your nearest emergency room. This website is not monitored 24/7 and is not an

appropriate channel for crisis support.

3. Use of This Website

By using this website, you agree that you will:

• Use this website only for lawful purposes and in a manner consistent with all applicable laws and

regulations

• Not use this website to transmit any unsolicited or unauthorized communications

• Not attempt to gain unauthorized access to any part of this website or its related systems

• Not use this website in any way that could damage, disable, or impair its functionality

• Not share sensitive mental health information, diagnoses, or protected health information through

the website contact formWe reserve the right to restrict or terminate access to this website for any user who violates these

terms.

4. Contact Form and Communications

Our website includes a contact form that allows you to submit inquiries. By submitting the contact form,

you acknowledge that:

• This form is not a HIPAA-compliant communication method

• Submitting an inquiry does not guarantee a response or establish a therapeutic relationship

• You should not share sensitive personal health information through the contact form

• We will respond to inquiries as promptly as possible, typically within 2–3 business days

Email and web-based contact forms carry inherent security risks. While we take reasonable

precautions, we cannot guarantee the security of information submitted through unsecured channels.

5. Appointment Scheduling and Cancellation Policy

Appointments may be requested through our website or by contacting us directly. Once an appointment

is confirmed, the following policy applies:

Cancellation Notice

We require a minimum of 24 hours’ notice for cancellations or rescheduling. Cancellations made with

less than 24 hours’ notice may be subject to a late cancellation/no show fee, as outlined in your signed intake

documentation and consent to treatment agreement.

No-Show Policy

Appointments where a client does not attend and does not provide advance notice will be considered a

no-show and may be subject to the full session fee. Repeated no-shows or late cancellations may

result in discharge from the practice.

Exceptions

We understand that emergencies happen. True emergencies will be considered on a case-by-case

basis. Please contact us as soon as possible if an urgent situation prevents you from attending your

appointment.

6. Fees and Payment

Fee information is provided during the consultation process and outlined in your intake paperwork.

By scheduling services with Heal Good Therapy, you agree to pay the stated fees for services rendered.

We are contracted with BCBS Massachusetts, Harvard Pilgrim/Point32Health, Tufts

Health Plan, and UBH/Optum. If you are using insurance, you are responsible for any copays, deductibles, or balances

not covered by your plan. It is your responsibility to verify your benefits prior to your first appointment.

For clients paying out of pocket, you have the right to receive a Good Faith Estimate of expected costs

prior to beginning services, in accordance with the No Surprises Act.

7. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, and page design

— is the property of Heal Good Therapy or its content suppliers and is protected by applicable

You may not reproduce, distribute, modify, or create derivative works from any content on this website

without our express written permission. You may share links to our website for personal,

non-commercial purposes.

8. Third-Party Links

This website may contain links to third-party websites, including our Psychology Today profile,

insurance portals, and social media platforms. These links are provided for convenience only. We do

not endorse, control, or take responsibility for the content or privacy practices of any third-party site.

Visiting third-party sites is at your own risk.

9. Disclaimer of Warranties

This website is provided on an “as is” and “as available” basis without warranties of any kind, either

express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of

viruses or other harmful components. We make no warranties regarding the accuracy, completeness,

or suitability of any information on this website.

10. Limitation of Liability

To the fullest extent permitted by Massachusetts law, Heal Good Therapy and Shenay [Last Name],

LICSW shall not be liable for any indirect, incidental, special, consequential, or punitive damages

arising from your use of, or inability to use, this website or its content. This includes but is not limited to

damages for loss of data, loss of goodwill, or other intangible losses.

Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot

be excluded under applicable law.

11. Governing LawThese Terms and Conditions are governed by and construed in accordance with the laws of the

Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes arising

under these terms shall be subject to the exclusive jurisdiction of the courts located in Massachusetts.

12. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be

effective immediately upon posting to the website, with an updated “Last Updated” date. Your

continued use of the website after any changes constitutes your acceptance of the revised terms. We

encourage you to review this page periodically.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Heal Good, LLC

Shenay Brown, MSW, LICSW

Massachusetts License #124245

Email: Hello@healgoodbos.com

Phone: 617-380-3173

These Terms and Conditions were last reviewed and updated on April 22, 2026.