Privacy Policy
Heal Good, LLC Website Privacy Policy
Effective Date: April 21, 2026
Last Updated: April 21, 2026
Important Notice: This is a website privacy policy and governs information collected through this website
only. It is separate from your HIPAA Notice of Privacy Practices, which governs how your protected health
information (PHI) is handled as a therapy client. If you are a current or prospective client, please refer to your
HIPAA Notice of Privacy Practices provided during the intake process.
1. About This Policy
Heal Good, LLC (“we,” “us,” or “our”), operated by Shenay Brown, LICSW, is a private therapy
practice located in Massachusetts. This Privacy Policy explains how we collect, use, and protect
information gathered through our website (the “Site”). By using this Site, you agree to the practices
described in this policy.
This policy applies to visitors of our website only. It does not apply to information collected through the
therapeutic relationship, which is governed by HIPAA and Massachusetts state law.
2. Information We Collect
Information You Provide Directly
When you use the contact form on our Site, we may collect:
• Your name
• Your email address
• Your phone number (if provided)
• Any message or information you choose to include in your inquiry
Please note: We ask that you do not share sensitive mental health information, diagnoses, or other protected
health information through our website contact form. This channel is not a HIPAA-compliant communication
method.
Information Collected Automatically
Like most websites, our Site uses Squarespace’s built-in analytics tools to collect certain information
automatically when you visit, including:
• Your IP address (anonymized)
• Browser type and version• Pages you visit and time spent on each page
• Referring website (how you found us)
• Device type (desktop, mobile, tablet)
This information is collected in aggregate and is used solely to understand how our website is used so
we can improve it. We do not use this data to personally identify you.
3. How We Use Your Information
We use the information collected through this website to:
• Respond to your inquiries or consultation requests
• Provide information about our services
• Improve the functionality and content of our website
• Comply with applicable legal obligations
We will never sell, rent, or share your personal information with third parties for marketing purposes.
4. Cookies and Tracking Technologies
Our Site is hosted on Squarespace, which may use cookies and similar tracking technologies to
improve site functionality and collect analytics data. Cookies are small text files stored on your device.
Squarespace may use cookies for:
• Site analytics and performance monitoring
• Remembering your preferences
• Security and fraud prevention
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Note
that some features of the Site may not function properly if cookies are disabled. For more information,
please review Squarespace’s Privacy Policy at squarespace.com/privacy.
5. Massachusetts Privacy Protections
As a Massachusetts-based business, we comply with the Massachusetts Data Privacy Law (201 CMR
17.00), which establishes minimum standards for the protection of personal information of
Massachusetts residents. In accordance with this law, we:
• Maintain a comprehensive written information security program (WISP)
• Use encryption for any transmitted personal information
• Restrict access to personal information to authorized personnel only• Take reasonable steps to verify that third-party service providers maintain appropriate security
measures
Massachusetts residents have the right to request access to, correction of, or deletion of personal
information we hold about them. To exercise these rights, please contact us using the information
provided at the end of this policy.
6. HIPAA and Mental Health Privacy
Heal Good Therapy is a HIPAA-covered entity. However, this website privacy policy applies only to
information collected through this website. Information shared as part of a therapeutic relationship is
governed by:
• The Health Insurance Portability and Accountability Act (HIPAA)
• Massachusetts General Law Chapter 112, Section 129A (confidentiality of mental health records)
• Your signed HIPAA Notice of Privacy Practices, provided during intake
If you have questions about how your clinical information is protected, please contact us directly or refer
to your HIPAA Notice of Privacy Practices.
7. Third-Party Services
Our website is hosted by Squarespace, Inc. Squarespace may process certain data on our behalf in
accordance with their own privacy policy. We have reviewed Squarespace’s data practices and believe
them to be consistent with our commitment to protecting your information.
We do not currently use third-party advertising, email marketing platforms, or scheduling tools on this
website. If we add such services in the future, this policy will be updated accordingly and a new
effective date will be posted.
8. Data Security
We take the security of your information seriously and implement reasonable administrative, technical,
and physical safeguards, including:
• SSL/TLS encryption on all pages of our website (indicated by “https” in your browser)
• Limited access to contact form submissions
• Secure email practices for responding to inquiries
Please be aware that no method of transmission over the internet is 100% secure. While we strive to
protect your information, we cannot guarantee its absolute security.
9. Children’s Privacy
This website is not directed to children under the age of 13, and we do not knowingly collect personal
information from children under 13. If you believe we have inadvertently collected information from a
child under 13, please contact us immediately and we will take steps to delete the information.
10. Links to Other Websites
Our Site may contain links to third-party websites, such as our Psychology Today profile or social
media profiles. We are not responsible for the privacy practices of these external sites and encourage
you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update
the “Last Updated” date at the top of this page. Your continued use of the Site after any changes
constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns
about how your information is being used, please contact us:
Heal Good, LLC
Shenay Brown, LICSW
Massachusetts License #124245
Email: Hello@healgoodbos.com
Phone: 617-380-3173
For clinical privacy concerns or to request a copy of your HIPAA Notice of Privacy Practices, please
contact us directly.
This policy was last reviewed and updated on April 21, 2026.